Postcard from downtown Montreal

All Products purchased online and shipped are firm (final) sale. Returns and exchanges are not accepted. If you are really dissatisfied or have a problem with a Product you have purchased, please notify us quickly and we will see what can be done depending on the situation. If you need to make a change to your order and it is not yet shipped, please contact us as soon as possible. It is possible to cancel or modify your order before it is shipped. However, if the order has left our premises, no exchange, modification or refund is possible. For exceptions, see below.

Exceptions:

If your order arrives damaged, you have 7 days following receipt of the order to contact us for an exchange. If your order got lost on the way, please let us know so we can contact the carrier and resend your order. Please note that with the tracking number you can see where your package is at all times and whether it has been delivered. If you made a mistake when ordering, please notify us within 7 days of receiving your order to make an exchange (no refund). If the error is on your part, the return shipping costs will not be refunded, but the unwanted Product will be, and the replacement order must be paid for before any new shipment. Returned Products must be in the same condition you received them, unused and in their original packaging. The refund will be issued apon verification of the returned item. Before sending anything back to Sabrina Lazure Cartographer, please contact us at 1-514-250-8087 or email us at info@sabrinalazure.com.

No refund or exchange whatever the situation if the Product:

- Is not in the original condition (unless damaged by our fault)

- Has been used

- Was received more than 7 days ago

- Was obtained by special order, custom order or on discount

- Is a gift card

*If you need to "rent" a Product, for filming or otherwise, please contact Sabrina Lazure.

**Please note that due to the COVID-19 outbreak, order processing and shipping times may be longer than usual.**

When you order, you will receive a confirmation email and then another email advising you of the shipment of your order, including the tracking number.

All maps and posters are printed on demand to ensure excellent quality, minimize waste and respect the environment. Order processing time may take 1-4 business days after payment is cleared. Transit times are normally around 2-5 business days with tracking number. For remote areas (departing from Montreal (Qc)), please allow up to 10 additional days. If an additional delay is expected or the Product ordered is no longer available, you will receive a notification by email or telephone. Sabrina Lazure Cartographer cannot be held responsible for additional delays on the announced delivery times that would be due to the carrier.

All orders are carefully packaged and the boxes and rigid envelopes used are ultra-resistant. If you receive your order in poor condition, please notify us immediately. Please note that your order cannot be modified, canceled or redirected after it has left our premises.

If you have a particular need, such as gift wrapping (with a gift invoice without amounts entered) or other, do not hesitate to contact me and I will see what is possible according to your needs. We do not ship internationally at this time, if you are interested in our Products and live outside of Canada, please contact us so that we can see what is possible.

Shipping is $10.00 per order and free for orders over $100.00 before taxes in Canada.